iDenfy Partners with Primo Dialler to Broaden Possibilities with Remote Customer Onboarding

  • Digital Identity
  • 11.01.2023 02:40 pm

The full-stack identity verification, fraud prevention and compliance startup, iDenfy, partnered with Primo Dialler, the UK-based telecommunications company specializing in contact centre software. iDenfy’s biometric ID verification solution will ensure a smooth and secure onboarding process. 

The global pandemic affected many industries, and the telecommunications industry isn’t an exception. The past few years showed an alarming trend of increasing fraud numbers. Consequently, businesses seek digital tools to reduce fraud risks and protect customers' data. iDenfy agrees with such a risk-based approach, stressing that identity verification can’t be overlooked in today’s digital environment. 

To enhance fraud assessment checks and smoothen out the customer onboarding process with automation, Primo Dialler searched for a swift, AI-powered ID verification system. The telecommunications enterprise chose iDenfy’s four-step identity verification solution to enable the best Know Your Customer (KYC) practice for its contact centre applicants. According to  Primo Dialler, iDenfy offered a feature-rich and easy-to-use platform and the ability to integrate the solution with a host of software.

Primo Dialler is an award-winning telecommunications company specializing in contact centre software. With an in-house development team and 24/7 support, the enterprise helps call centres to increase their conversions and efficiency. Packed with features such as Whatsapp Integration, SQL Dial, and Avatar custom soundboards, Primo Dialler’s platform is used in over 70 countries.

By partnering with iDenfy, Primo Dialler authenticates its customers more swiftly and guarantees that all onboarded clients are who they say they are. The newly formed collaboration also benefits the telecommunications company by ensuring Know Your Customer (KYC) compliance. Additionally, leveraging iDenfy’s full-stack ID verification platform will protect the business from fraudsters using forged documents and other fraudulent attempts, such as deepfake technology, to pass the verification and use its contact centre software.

iDenfy’s software recognizes ID documents by type and country and extracts data in 0.02 seconds. After 5 million different face tests, the startup’s algorithm has achieved a 98.4% success rate. The identity verification service provider is also known for its in-house KYC experts. The team double-checks the AI software’s results and reviews each onboarded customer manually to guarantee complete accuracy.

As claimed by iDenfy, automated identity verification systems help onboard more customers and increase conversion rates. That’s why the Lithuania-based KYC and fraud prevention startup aims to help its partners navigate through compliance easier and without compromising on security. IDenfy’s solution evaluated the risk associated with each customer during the automated verification process.

“We are now at a stage where we can focus on growing our brand worldwide and expanding our client base. Our partnership with iDenfy helped us drive growth, ensure security and reduce operational costs, making the identity verification journey simple and reliable,” — commented Mohammed Mashadi, the Head of Strategy at Primo Dialler. 

Domantas Ciulde, the CEO of iDenfy, added: “Integrating an AI-powered ID verification solution provides the needed flexibility for businesses like Primo Dialler. Our goal is to improve the overall customer experience by streamlining speedy, secure, and user-friendly identity verification service.” 

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