KLM Royal Dutch Airlines Forms Partnership with Unisys for IT Services

KLM Royal Dutch Airlines Forms Partnership with Unisys for IT Services
22.03.2016 12:30 pm

KLM Royal Dutch Airlines Forms Partnership with Unisys for IT Services

Data

The Dutch subsidiary of Unisys Corporation has agreed upon a new five-year contract with KLM Royal Dutch Airlines, to provide service desk and onsite services for the company's key locations at Schiphol airport and Amstelveen.

The implementation is designed to reduce the airline's IT service-delivery costs while improving end-user satisfaction, raising productivity by anticipating and pre-empting operational disruption, and driving greater innovation across the airline's IT and service desk infrastructure. KLM Royal Dutch Airline flies to more than 135 international destinations across more than 60 countries.

Unisys will support nearly 30,000 KLM Royal Dutch Airlines employees with a combination of 24/7 service desk support in Dutch and English; service request management; deskside support; special services for airline-specific IT equipment; installations; moves; adds and changes; and logistics.

Unisys' onsite services will also include the support of more than 20,000 devices comprising desktops, laptops, iPads, monitors and printers and installing and maintaining mission-critical software for them.

More specifically, Unisys will provide support services tailored to suit KLM's exceptional service delivery offerings, including the mission-critical operational environments at the global KLM Operations and Control Center (OCC) and the KLM operational departments at Schiphol.

Olivier Houri, vice president and global head of Travel and Transportation, Unisys, said, "Unisys is very pleased to add KLM Royal Dutch Airlines to its growing portfolio of airline and aviation customers. Our services solution will help KLM Royal Dutch Airlines achieve its aggressive goals in improved operational cost and timely, efficient service to employees and passengers. Plus, the suite of services we are providing can scale to support the company's long-term growth plans." 

Unisys has been providing advanced, mission-critical IT solutions to the aviation industry for over 45 years. More than 200 airlines rely on Unisys services and solutions and a quarter of the world's aviation passengers check in using Unisys systems.

Related News

Refinitiv expands the scope of its Enhanced Due Diligence reports with inclusion of NGO and ESG data from Sigwatch

Refinitiv, one of the world’s largest providers of data, is expanding the scope of its Enhanced Due Diligence (EDD) reports with the inclusion of NGO sourced... Read more »

IOWArocks adds ICE Data Services to marketplace

IOWArocks, the connect once, use anywhere, global data marketplace, today announces ICE Data Services (IDS) has joined... Read more »

Avelacom debuts connectivity, market data and infrastructure solutions on B3 (Brazil's stock exchange)

Avelacom, the high-performance global connectivity and IT infrastructure provider for the financial services industry, is launching its low latency network,... Read more »

Stratifyd launches next generation data analytics platform

Stratifyd, a technology company that democratizes data science and artificial intelligence (AI) through self-service data analytics, today announced a... Read more »

MayStreet expands cash treasury offering with the addition of Fenics data

MayStreet, the industry’s leading market data infrastructure provider, today announced it has added Fenics USTreasuries (Fenics UST) to its US cash treasury... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel