Sidetrade, the global leader in AI-powered Order-to-Cash applications, has today unveiled a seismic breakthrough in enterprise finance; the world’s first-ever AI Cash Collection Agent, operating live and autonomously from a digital standpoint.

Powered by Sidetrade’s Data Lake, the new Aimie orchestrates Order-to-Cash (O2C) processes, executing phone calls, interacting with debtor clients, escalating and flagging issues or exceptions for human follow-up actions where necessary. Announced at the Gartner CFO & Finance Executive Conference today, this launch marks a decisive leap beyond automation.

Ushering in a new era for CFOs, Global Business Services, and Shared Services

In the current economic climate, traditional financial systems, rule-based automation, large teams handling low-value calls, and follow-up email campaigns have all revealed their limitations. The race for competitiveness is not just won with automation. It is also won with speed, precision, and the ability to make sense of vast and fragmented data. Chief Financial Officers (CFOs), Global Business Services, and Shared Services leaders must accelerate cash flow generation, reduce operational overheads, and scale faster.

Aimie is now agentic. Designed as an enterprise teammate, her first capability is being an autonomous Cash Collection Agent, trained on $7.2 trillion in payment experiences and insights from 40 million buyers worldwide. “Simply put, Aimie does not wait for instructions,” said Rob Harvey, Chief Product Officer at Sidetrade. “Aimie does much more than merely follow a script; she makes decisions. That’s the real breakthrough. Agentic AI propels Order-to-Cash processes beyond automation into autonomous decision-making, unlocking new levers for sustainable financial performance. By combining human oversight with self-directed agents, we are creating an opening for more adaptive, scalable finance operations, where manual processes do not hold back growth.”

Aimie’s Cash Collection Agent is ready for deployment across Europe and North America:

• Autonomous outbound calling (first contact calls, follow-up calls, voicemail messages) with personalized dialogues suited to every situation;
• Outcome qualification with automatic case updates;
• Escalation when a material risk is detected.

Unlike static bots, Aimie continuously learns from live outcomes, adjusts outreach strategies, and refines prioritization using predictive signals from Sidetrade’s Data Lake.

Championing consistency to elevate performance

Early adopters are already experiencing real-world impact. “What I love most about Aimie isn’t the cost savings; it's her consistency,” said Stephen Dyer, VP Credit & Collections at OpenText. “I manage 100+ collectors globally, and inconsistency is inevitable. Aimie guaranteed precise, repeatable execution which is a game-changer! She also helps to reshape the modern customer 360, enabling us to move past traditional customer experiences toward a data-driven, personalized relationship that can be replicated at scale.”