Newgen Software Technologies Limited, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, organized the 2016 edition of its EMEA Conclave on May 26 at the Grand Hyatt, Dubai. The knowledge sharing conglomerate brought together 140+ illustrious thought leaders across 14 countries under one roof, for an evening of practical debates, keynotes, success stories, and thought leadership panels.

Speaking on the occasion, Mr. Diwakar Nigam, MD & CEO – Newgen Software said, “With customer centricity becoming synonymous with business revenue and profitability across the region, it is important for the enterprises to be able to virtually present 24*7 for at their customer’s assistance. Our solutions allow them to exactly do that by connecting systems, processes, people and things of their business”. He added, “I express my gratitude to all the attendees who have made this Conclave a grand success by their presence. Your support is important for us to continue innovating and implementing cutting-edge technology at Newgen”.

Kapoor Singh, Manager-KPMG UAE Financial Services shared his views on Lending landscape in Middle East- “Retail banking in UAE & Middle East operate in highly competitive  & dynamic environment. With customer expectations changing due to disruptions around, banks need to focus more on customer experience management & services differentiation to stay relevant & reap rich dividends from the in long term perspective".

The Conclave agenda was broadly distributed into the Breakout Session and the Gala Event & Dinner.

In the Breakout Session, boardroom discussions were conducted with senior industry leaders from the consultant community as Panelist namely- Rajesh Prasad- Director KPMG UAE Financial Services, Sandeep Srivastava- Partner EY UAE Financial Services.

Newgen subject matter experts conducted session on the below trending topics:

• Next Generation Agile Lending
• Rethinking Trade Finance Operations
• Digital Sensing, Customer Experience and Intelligent Robotics Process Automation
• Reinvent Your Workplace

The Gala Event had a keynote session on how Newgen can ‘Reinvent Your Workplace’ through the right amalgamation of content, technology and processes to make your digital business journey, up and steady.

The keynote session was followed by the ‘Customer Speak’, where Newgen customers like Union Bank (Nigeria) shared their tale of digital transformation with Newgen.