Wells Fargo Announces Expansion of Strategic Relationship With Google Cloud

Banking
06.08.2025 01:15 pm

Wells Fargo and Google Cloud are excited to announce an expansion of their strategic relationship, which will transform how Wells Fargo uses and deploys agentic AI at scale.

This expanded collaboration will equip Wells Fargo employees — including branch bankers, investment bankers, marketers, and customer relations and corporate teams — with AI agents and tools from Google Cloud.

Wells Fargo is an early adopter of Google Agentspace, Google Cloud's unified, secure platform to build, manage, and adopt AI agents at scale. Wells Fargo employees and teams will now be able to reach meaningful insights faster and unlock new levels of efficiency and innovation using agents. These agents will help them find and synthesize information faster, automate tasks and workflows, and increase organizational agility.

This collaboration marks a defining moment for agentic deployment in financial services, underscored by Wells Fargo's commitment to leveraging AI to enhance customer experiences, streamline operations, and cultivate a culture of innovation powered by its people.

Real-World Agentic Applications Across Wells Fargo

By providing easier access to information with agentic search and the ability to customize AI agents, Wells Fargo is helping its employees unlock significant new levels of efficiency and innovation across the entire bank.

For its corporate and investment bank, Wells Fargo is building agents to help employees answer, triage, and summarize complex foreign exchange post-trade inquiries, as well as navigate policies and procedures across internal data sources and systems. Once deployed, these tools can free up time for bankers and traders, allowing them to focus more intently on client relationships. Additionally, these agents can provide bankers with real-time market insights, ultimately enhancing the overall client experience.

Consider contract management, where Wells Fargo handles roughly a quarter of a million documents related to vendor agreements. A custom agent can rapidly query these extensive documents — identifying contracts with specific clauses, payment terms, contract types, and other important contract information, driving consistency and efficiency.

AI agents are set to revolutionize customer service for Wells Fargo, across all channels – including digital, branch, and call centers. Agents can automate routine tasks like balance inquiries and debit card replacements, significantly reducing wait times and freeing bankers to focus on complex tasks and deepening customer relationships. These agents also offer 24/7 hyper-personalized experiences at scale, analyzing vast datasets to provide tailored advice and product recommendations.