DUCA Financial Services Credit Union Builds Member Relationships on Fiserv Technology
- Banking , Financial
- 01.10.2019 07:52 am
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that DUCA Financial Services Credit Union Ltd. (DUCA), based in Toronto, has selected Fiserv for core account processing to modernize operations, better serve members, gain efficiencies and increase overall agility.
DUCA selected the DNA® core account processing platform from Fiserv, which will allow the credit union to better leverage account data in order to anticipate member needs and streamline processes. The credit union’s transition to the new core platform will be led by Canadian financial technology provider Celero, a firm that enables credit unions across Canada to implement technology solutions that accelerate their digital transformation.
“At DUCA, our members are actually owners, which puts them at the center of every decision we make,” said Doug Conick, president & CEO, DUCA. “Our approach combines ‘high tech’ with ‘high touch,’ where we use the efficiencies of technology to further enhance close relationships with members. To that end, we needed an intelligent, agile core platform provider that will strengthen our ability serve members both now and in the future.”
DUCA will be well served by the innovative relational data architecture of DNA. The DNA platform stores, manages, and connects to information to provide a global view of member relationships, enabling credit union staff to better understand and anticipate individual member needs. The core system is recognized by industry-leading analysts for this flexible, relationship driven data model.
“Our focus is on helping credit unions like DUCA gain the operational and relationship management advantages they need to accelerate their growth strategies. Through our technology integration experience and relationships with organizations like Fiserv, we are helping drive credit unions’ digital transformation goals forward,” said Simon Vincent, executive vice president, banking and omnichannel solutions, Celero.
“With DNA, DUCA is investing in a technology platform that can provide a complete view of member relationships and has the flexibility to address members’ evolving needs,” said Rob Palin, general manager, Canada, Fiserv. “Along with our partner, Celero, we are committed to helping DUCA meet its aggressive implementation timeline and growth initiatives.”