Central Bank of Brazil introduces virtual assistant service

Central Bank of Brazil introduces virtual assistant service
28.01.2019 06:48 am

Central Bank of Brazil introduces virtual assistant service

Banking , Infrastructure

​In January 2019, the Central Bank of Brazil launched the web application Din, a new communication channel that aims to facilitate the citizens' access to information regarding their ongoing relationship with financial institutions.

Given that around a third of information requests submitted to the Central Bank are about the reports available in "Registrato" database, Din is a chatbot placed on the "Registrato" page – available only on Portuguese version website.

This initial version of Din assists the Brazilian citizens in analyzing reports on their debts, foreign exchange operations, accounts and other relationships that he or she might keep with the financial system. Din uses artificial intelligence and machine learning technologies to provide guided conversations.

Moreover, Din also issues, on demand, a certificate attesting that he/she has no relationship with financial institutions, which may be used low-income certification – a requirement for scholarship eligibility and/or to access to free legal aid.

One of the virtual assistant's main advantages is its continuous availability, allowing interactions at any time, providing an immediate answer. Din is optimized to provide a better user experience on desktops, and soon the wizard will evolve to include information other issues involving the citizen and Central Bank.

The initiative is aligned with the Central Bank's policy of using technological innovations to provide better services to the society. 

 

Related News

Video Banking Helps Banks Extend Financial Services to New Locations

Video banking technology provides banks with the ability to extend their services to more customers at a lower cost than full-service branches

Another banking... Read more »

Silicon Valley Bank Serves As Lead Arranger For £50 Million Financing For Draper Esprit

Silicon Valley Bank (SVB), the bank of the world’s most innovative businesses and their investors, today announced that it led a... Read more »

Tata Consultancy Services Announced that KGI Bank Deployed TCS BaNCS for its Next Phase of Growth

Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, announced that its customer, KGI Bank in... Read more »

HSBC Announces Digital Accounts Receivable Tool Built on Identitii’s Tokenisation Technology

Identitii Limited (Identitii, Company) (ASX:ID8), an Australian FinTech enabling the secure overlay of... Read more »

Raiffeisen Bank International Opens Foreign Nominee Securities Account with NSD

National Settlement Depository (NSD), Russian central securities depository, continues to develop services integrated into the global financial system. Raiffeisen Bank... Read more »

The Wealthy Want Personalized Services Enhanced By Technology Highlights New Forbes Insights and Temenos Report

Wealth managers believe that delivering highly personalized services is essential to achieve a competitive differentiation but a third of are unable to personalized service to... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel