Ziraat Bank, the largest financial institution in Turkey, is partnering with Diebold Nixdorf to enable a connected consumer experience with advanced software and professional services on 7,000 of the bank's automated teller machines (ATMs).
Whether consumers prefer mobile banking, visiting the branch or using ATMs, Ziraat Bank is ensuring its customers experience the same "look and feel" on every channel. Diebold Nixdorf's software platform will enable the bank to design innovative user interfaces and introduce new functions quickly on all the ATMs in its network.
Additionally, Diebold Nixdorf is providing remote monitoring software and IT services management for Ziraat's ATM network, which will help the bank improve customer satisfaction through advanced maintenance analytics.
Once installed, the self-service fleet will be monitored for faults and, if detected, status and event messages will be sent and automatically converted into service orders. The solution uses this detailed information to decide whether a technician visit is necessary or whether the fault can be rectified via remote access -- helping lower ATM maintenance costs.
"With this project, we are building a foundation for integrating the ATM channel with the overall channel strategy of the bank. This will allow Ziraat Bank to create a unique customer experience that is consistent with customers' experiences on other bank touchpoints, and allow for technology and talent to be used across bank channels," said Christian Weisser, Diebold Nixdorf senior vice president and managing director, Europe, Middle East and Africa. "The project will position Ziraat Bank to respond to the market quickly through agile implementation methods and deliver continued innovation to keep up with the behavioral changes of their customers."