Peter Kirk leads Accenture’s UK and Ireland Financial Services Distribution and Marketing business. At executive board level, and with over 25 years’ experience working at Accenture, he specialises in the strategy and delivery of multi-year transformation programs across digital, distribution and customer relationship management. Peter is a passionate customer advocate who teams with marketing directors, digital leaders and distribution directors advising on digital and online proposition development, integrated customer experience and analytics, digital branches and contact centre evolution. Peter has led large-scale “front office” and digital transformation programs with FS clients across the UK, Europe, South Africa and the Middle East, and in addition to these projects, continues to provide QA and SME support to Accenture teams around the globe.
Ground control and Captain Tom When veteran Captain Tom Moore decided to walk one hundred laps of his garden before his 100th birthday to raise funds to support NHS heroes battling Covid-19 from the frontline, he never imagined that he would Read more »
PSD2 obliges ASPSPs including banks, e-wallets, prepaid cards and other companies that offer payment accounts to provide at least one channel for secure communication with third party providers (TPP). Even neobanks or e-money institutions, including Read more »
While consumer credits are becoming more automated and user-friendly to request, all other credits are often still very manual and labor intensive to originate. In this (relatively long) blog I will try to give a description of the (potentially Read more »
Trust is at the core of every employer-employee relationship. You trust your people to do their jobs, and they trust you to compensate them for their work. Most of the time, it works. However, there's always the person looking to bend the rules or Read more »
Ever since we've been able to buy anything we need with just a click of a button on our laptops or phones, online sales have been consistently increasing each year. Just last year, the total value of UK retail sales was £394 billion, with an average Read more »