Verint^® Systems announced that one of the Netherlands’ leading financial services organisations, ABN AMRO, is using its Verint Workforce Management^™ software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an enquiry 90 percent of the time. The WFM software also has helped increase employee satisfaction by up to 20 percent, as well as improve customer service quality.

Compuware Corporation, the world’s leading mainframe-dedicated software company, today released new research that reveals many financial service institutions are ill-prepared for the recently agreed EU General Data Protection Regulation (GDPR) and are at risk of falling foul of its rules around the use and control of personal data. Key findings include:

·         Just over half (56%) of financial service institutions are well briefed on the GDPR and its impact on the way that customer data can be handled.

Misys, a global financial software company, has selected Interact, an intelligent cloud based intranet platform, to better connect its global workforce and unlock hidden knowledge stored within the organisation. By implementing Interact, the firm hopes that content will be more readily accessible and engagement with content will increase, improving employees’ effectiveness in their duties and their commitment to the business culture.

Centrify, the leader in securing enterprise identities against cyberthreats, today released findings from its 2016 Consumer Trust research study that examined consumer attitudes toward hacking, including what information people most fear being hacked, how often people change their passwords and how aware they are when a hack does occur.

New measures to support the Prompt Payment Code (PPC) and drive a culture of better payment practice have been confirmed in a letter to PPC signatories from Margot James, Minister for Small Business and Philip King, Chief Executive of the Chartered Institute of Credit Management (CICM).

C2FO, the world’s market for working capital®, today announced the results of its annual Working Capital Outlook Survey, which found that the majority of small and medium sized businesses (SMEs) are more concerned about competition from emerging markets and higher interest rates than the effects of Brexit and the upcoming US presidential elections. Despite these concerns, SMEs are focused on long-term growth and adopting alternative financing options that provide access to working capital.

 Teradata, a leading analytics solutions company, is delivering on the promise of Hybrid Cloud with new technology advancements that provide extreme flexibility, resource agility and analytic freedom.  Teradata is breaking down the borders of yesterday’s single system, single technology analytics and empowering companies to analyse data where they want, when they want, and across the

Vigiglobe, the specialist in real-time social media analytics, launches TRIGGR.

 RIMES, the leading provider of managed data services for the buy-side, is today announcing the launch of RegFocus, the first buy-side monitoring and detection solution for the Market Abuse Regulation (MAR). It is designed to meet regulatory obligations under MAR and many other surveillance regulations, reducing buy-side firms’ risk of insider dealing and market manipulation.

SWIFT announced that Argentina’s CSD, Caja de Valores, is now fully operational directly on its network. In an effort to increase efficiency and resilience in Argentina’s capital markets, the CSD is executing all its international transactions via SWIFT.