Avaya announced today its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies - including Avaya Breeze - O-Bank now solely serves customers located anywhere via mobile, video, voice and other online banking channels.
As a digital bank, O-Bank can expand both the hours of customer service and its geographic reach. Customers conduct transactions with the bank using mobile apps or Web access.