75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry-leading CX, according to the latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal that European executives see investing in cloud and AI as becoming central to CX strategy.
 

Onfido, the leading global digital identity verification and authentication provider, today unveiled Motion, a next-generation biometric liveness solution to enhance its Real Identity Platform, launched in May. Motion delivers seamless, secure, and inclusive customer verification and is iBeta Level 2 certified. With a simple head-turn capture, businesses can automate customer onboarding, and assess more customers, more quickly and efficiently while significantly reducing their fraud exposure.
 

One of Germany's leading direct banks, SWK Bank based in Bingen am Rhein, has partnered with the leading cloud banking platform, Mambu to offer new services to the DACH market. The companies are bundling their complementary service offerings in Banking as a Service (BaaS) and Software as a Service (SaaS), to create a new joint offering for B2B customers.

Marqeta, the global modern card issuing platform, has today released its State of Credit research revealing that almost half (48%) of UK consumers are struggling to make minimum monthly payments on their credit cards as the cost-of-living crisis bites.  

905M USD annually contributed by 11.3M individuals with more than 60% of all pledges received via digital channels.

No, this isn’t a financial operations report from one of the BigTech companies.

This is just a regular year at UNICEF, a charity organization that saves the lives of children across 190 countries and territories and helps them fulfill their potential from early childhood.

Cello has raised €2.3m in pre-seed funding, in a round led by byFounders, with participation from Tiny VC, Possible Ventures and Notion Capital; together with operator angels from Youtube, Personio, McMakler, and others.

Goldman Sachs today announced it is expanding Transaction Banking (TxB) to the European Union. Originally launched in the US in 2020 and expanded to the UK in 2021, this growth will deepen Goldman Sachs’ relationships with existing clients who have banking needs in the EU and allow us to serve new clients across the Continent.

Revolut has introduced a dedicated income, payment and expense management account for freelancers, sole traders, contractors, and the self-employed.

Housed within the Revolut retail app, Revolut Pro is initially launching in the UK and seven other European countries, providing a free account with no monthly fees, and no deposit or balance requirements.

Sardine, a behaviour-based fraud and compliance platform for fintechs developed by Coinbase, Revolut and PayPal veterans, has raised $51.5 million in a Series B funding round led by Andreessen Horowitz's growth fund.

Higlobe, Inc., the U.S.-based solution for international payment transfers, raised $14 million in funding to expand its technology and launch into new markets.