With a growing number of fintechs competing with legacy banks, it is becoming much more difficult for financial institutions to stand out in a crowded, increasingly online marketplace.

It is why having a point of differentiation, via the delivery of a positive customer experience, is the way forward. Particularly as customer acquisition necessitates more investment than retention, with it costing on average five times more to source a new customer than to keep an existing one.

Lloyds Bank has become the first UK bank to join the WaveBL electronic trade documentation platform, unlocking new trade efficiencies and sustainability benefits for its clients by using electronic Bills of Lading (eBLs).

Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, today announced that BHSF, a UK "profit for good" health and wellbeing provider, has chosen to deploy Sapiens Platform including Sapiens IDITSuite for Property & Casualty and  

Flutterwave, Africa's leading payments technology company, has announced the appointment of Olajumoke Adenowo as a member of its global Board of Directors. With a sterling reputation as a global transformational leader and business builder across Africa, Olajumoke will play an instrumental role in Flutterwave’s journey toward solidifying its pan-African and global positioning.

Aryza Group, a leading provider of financial software solutions, has reached a significant milestone in its collaboration with payments specialists Acquired.com. Building on a partnership spanning over 6 years, the expanded alliance is bringing advanced data-driven collection and disbursement options to Aryza’s lending division, enriching the end-to-end payment process from collections to treasury services.

BNY Mellon has appointed Gary Delaney as International Chief Information Security Officer (CISO). Delaney will be based in Dublin and brings 20 years of experience in cybersecurity architecture, governance, and strategy.

Families are still feeling the acute financial burden caused by increased costs and higher interest rates, and new research from Moneyhub reveals that over half of people regularly worry about their financial situation. The research also shows that UK savers believe their banks could be doing significantly more to help them get to grips with their finances

Flagright, a leader in AI-native Anti-Money Laundering (AML) compliance and fraud prevention solutions, is thrilled to announce its partnership with SALT, a pioneering financial platform designed to empower SMEs in India & Asia. This collaboration is a testament to the shared Y Combinator heritage, underlining both companies' commitment to leveraging technology for financial security and innovation.

New Consumer Spend data from Barclays’ annual contactless trends report has revealed that 2023 was another record-breaking year for ‘touch and pay’, further cementing it as the UK’s most popular payment method, owing to its speed and convenience. Usage grew across all age demographics, and the gap between older and younger audiences continues to narrow, with the fastest growth among the over 65s for the third year running.

A lack of information is putting people off from potentially saving for a better future, according to new research from award-winning Open B