Targeted support is a once in a generation change that will help millions navigate their financial lives. From 6 April 2026, people’s banks, pension providers, or other financial firms that are authorised for targeted support can provide suggestions designed for groups of consumers with common characteristics. This will help them make important decisions across their pensions and investments.

Capgemini today announced a new strategic partnership with OpenAI to accelerate the next era of enterprise AI transformation with Frontier, OpenAI’s new platform for building, deploying, and managing AI coworkers that can do real work across the enterprise. As a founding member of the OpenAI Frontier Alliance, Capgemini will work to address the AI opportunity gap by focusing on the business, data, organizational, and systems integration challenges faced by clients, to deploy AI enterprise-wide.

FintechOS, a Microsoft partner, today announced it has earned the Solutions Partner with certified software designation for Financial Services AI.

Happy Money, a leading consumer finance company dedicated to empowering people to achieve their goals through responsible lending, today announced the launch of its Partner-Branded Program, which includes partner-branded marketing and embedded delivery capabilities. This program enables financial institutions to offer personal loans to their members and reach new borrowers using the strength of their brand, while Happy Money manages marketing an

Santander UK today announced its intention to appoint Nicola Bannister as the new Chief Executive Officer of TSB Bank, dependent on regulatory approval being received for their acquisition of TSB.

Nicola will take up the position, subject to regulatory approval, as CEO upon the completion of the TSB acquisition. 

Brits are increasingly spending more on durable, investment pieces in a move away from impulse buying that is shaking up retail.

New research commissioned by Affirm, the payments network, reveals that 7 in 10 (70%) UK adults consider ‘cost-per-wear’ when shopping, while almost half (44%) say they plan purchases carefully to avoid impulse buying. 

Nexi Group, a leading European paytech, and Google Cloud today announced a memorandum of understanding (MoU) to build foundational infrastructure for the next generation of digital commerce. The collaboration focuses on enabling agentic commerce in which AI agents autonomously navigate shopping journeys and execute secure payments on behalf of consumers, strictly based on their explicit authorizations.

CaixaBank has launched a new Artificial Intelligence agent system designed to improve its customers' experience during digital onboarding processes via the bank's mobile app. The new service combines conversational AI and human support to optimise digital recruitment and represents a key step in the strategy to continue driving digital sales, in a context in which the CaixaBank app is consolidating its position as one of the main channels for customer relations, with more than 12 million users, the largest digital customer base in Spain.

Today, the investors of N26 decided on a change in the composition of its Supervisory Board. With immediate effect, Stefan Ermisch, an expert of the European banking sector, has been elected as a new Supervisory Board member of N26. As usual, his appointment is subject to approval by the German banking supervisory authority. Ermisch succeeds Peter Kleinschmidt, who steps down from the Board with immediate effect.

“With thousands of flights cancelled and schedules shifting across key global routes, the industry is now entering the stage where payment disputes typically begin to rise. When disruption hits at this scale, the impact rarely stays contained to airlines. Conferences, corporate travel and large events can also face postponements or cancellations, which creates more complex refund pressure across the wider payments ecosystem.”