The financial services competitive landscape has evolved in recent years and it’s clear that fintechs have certainly disrupted traditional banks.

Fintechs include any financial tech company that serves any of the following areas; lending, blockchain, reg-tech, personal finance, payments and billing, insurance, capital markets, wealth management, money transfer and anything to do with the mortgage process.

CaixaBank, Spain’s leading retail bank, has appointed Gabriela Martínez de Aragón as UK Country Manager. A seasoned finance professional, she brings with her extensive international banking experience as well as solid expertise in project and structured finance. 

The virtual showroom is a new way of showing and selling products and services to buyers and businesses, and while it comes from the world of B2C fashion, it’s promising to revolutionise B2B too. This is according to digital eCommerce solutions specialist, Kooomo, which has employed this modern technology to overcome the limitations of Coronavirus - which continues to impose itself on retail sales both on and offline.

The COVID pandemic has accelerated the shift of consumers away from branches into call centres and web/mobile channels to meet their banking needs. At the same time, in trying to keep their employees safe and enforce social distancing rules, banks have also had to convert a large percentage of their office staff to work from home. This sudden and unprecedented shift has created a huge burden on banks, with some reporting up to a 400% increase in call centre volumes and up to 2 hours waiting time for customers to talk to bank representatives.