Over the course of the last 12 months, online banking usage among first direct customers has declined 21% compared to mobile banking.
While nearly 98% of all transactions made by first direct customers are digital, nearly five times more transfers and payments now take place using the app (82% of payments) compared to online banking (18%).
And over 87% of balance enquiries are now made using the fd app, as opposed to 13% through online banking.