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Westpac Deploys Real-Time AI to Take On Scammers

Westpac has introduced a new AI-powered call assistant aimed at tackling scams as they happen.  

Currently in pilot with the bank’s specialist scam and fraud team, the tool is designed to identify signs of a scam during live customer calls and support operators in responding swiftly and consistently. 

Friday, May 30, 2025 - 10:32
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/news/artificial-intelligence/westpac-deploys-real-time-ai-take-scammers
Financial IT
Wirex Limited Appoints Chet Shah as CEO to Lead the Next Phase of Strategic Growth

Wirex Limited, a UK regulated- payments platform and card issuer, has appointed Chet Shah as its new Chief Executive Officer.

After three transformative years as the Chief Risk & Compliance Officer (CRCO) - during which he built a best-in-class team and significantly strengthened the firm's risk and compliance functions - Chet will now lead the company into a new era of growth, responsibility, and innovation.

Friday, May 30, 2025 - 10:28
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/news/people-moves/wirex-limited-appoints-chet-shah-ceo-lead-next-phase-strategic-growth
Financial IT
Wages Growth Impacts P2P Market Returns the Most

Robocash analysts have identified six key factors influencing the profitability of the European P2P market. According to the results, wage and GDP growth has the most importance here.

The average yield of the European P2P market in 2024 ranged from 5.41% to 15.73%. 

Robocash analysts have determined that more than 95% of the variation in rates can be explained by six parameters. 

Friday, May 30, 2025 - 09:58
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/news/lending/wages-growth-impacts-p2p-market-returns-most
Financial IT
Emily Turner Starts Role as CEO of HSBC Innovation Banking UK

Emily Turner will officially become CEO of HSBC Innovation Banking UK from 1 June, after receiving regulatory approval.

Emily joined HSBC Innovation Banking UK in February 2025 as incoming CEO and has spent the past few months getting to know the business, meeting clients, and engaging with colleagues.

Interim CEO, Simon Bumfrey, will resume his role as Head of Banking at HSBC Innovation Banking UK.

Friday, May 30, 2025 - 09:52
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/news/people-moves/emily-turner-starts-role-ceo-hsbc-innovation-banking-uk
Financial IT
bolttech Powers Generative AI-Driven Hyper-Personalized Customer Service on Amazon Web Services

Amazon Web Services (AWS), an Amazon.com company, today announced that bolttech, a Singapore-headquartered international insurtech company, is implementing AWS’s generative artificial intelligence (Gen AI) solutions across their customer- and internal-workflows, enhancing operational efficiency and customer experiences while reducing costs.  

Friday, May 30, 2025 - 09:51
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/news/insurtech/bolttech-powers-generative-ai-driven-hyper-personalized-customer-service-amazon-web
Financial IT
Sage Scales Embedded Services to North America and Europe to Help Platform Partners Serve SMBs Better

Sage, the leader in accounting, financial, HR and payroll technology for small and mid-sized businesses (SMBs), today announced the global expansion of Sage Embedded Services. 

Friday, May 30, 2025 - 09:46
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/news/infrastructure/sage-scales-embedded-services-north-america-and-europe-help-platform-partners
Financial IT
Coinbase Selects Irdeto to Disrupt Piracy and Cybercrime

Irdeto, the world leader in digital platform security, today announced a partnership with Coinbase, the leading cryptocurrency platform in the United States.

Friday, May 30, 2025 - 09:39
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/news/cybersecurity/coinbase-selects-irdeto-disrupt-piracy-and-cybercrime
Financial IT
Raindrop Reunites Savers with Over £500 Million in Lost Pension Pots

Pension finding platform, Raindrop has tracked down over 50,000 lost pension pots for UK savers since launch.

Raindrop’s technology has also recovered over £500 million in lost pension savings during the same period.

Friday, May 30, 2025 - 09:33
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/news/personal-finance/raindrop-reunites-savers-over-ps500-million-lost-pension-pots
Financial IT
Eltropy Launches Office Phone to Unify Telephony for CFIs

Eltropy, the leading AI-powered Unified Conversations Platform for credit unions and community banks, today unveiled “Eltropy Office Phone,” a cloud-native business phone system that integrates with AI-powered modern contact center systems such as Eltropy Voice+ to deliver an enterprise-wide Unified Telephony Experience.

Friday, May 30, 2025 - 09:30
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/news/banking/eltropy-launches-office-phone-unify-telephony-cfis
Financial IT
EBAday 2025: Why Banks Must Focus on Resiliency, Flexibility and Consolidation

Shifting geopolitical dynamics and the demands of the always-on digital economy have reshaped the European payments landscape – driving the need for instant, secure and accessible transactions across the bloc.  This transformation has been enabled by a wave of regulatory and technological initiatives that have imposed new requirements and overhauled the underlying infrastructure – dominating banks’ change agendas and budgets.

Friday, May 30, 2025 - 09:26
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Financial IT

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