The symbiotic relationship between fintechs and banks is well established but reaching the point where both are happy to collaborate together means getting buy-in on both sides.
Much of this needs to be achieved at C-suite level, with banks’ Chief Technology Officers (CTOs) being key to engaging a fintech for any type of digitisation process. So, when fintechs are approaching banks to become business partners, one of the first things to remember is: “Don’t alienate the CTO.”