Boost.ai, the leading conversational AI platform, today announced that its internal virtual agent for DNB, a leading Nordic bank, has answered over 2 million inquiries in 2022, equating to assisting roughly 1,200 users daily. The internal virtual agent, ‘Juno’, is just one of five virtual agents operating across customer and employee-facing use cases at DNB.

United State Bank has partnered with digital banking provider, Bankjoy to deliver a world-class online and mobile banking experience for its account holders.

Paysend, the global card-to-card transfer pioneer and global payments platform, has appointed ex Ernst & Young auditor and American Express executive, Yuri Biondo as Chief Financial Officer for the Group’s US business.

Lightico, market-leading provider of digital customer interactions, today announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. With a robust, combined platform, the company enables businesses to fully engage remotely with their customers through any channel in an automated and mobile-first manner.

As businesses continue to endure tough trading conditions in a challenging UK economy, finding new pathways to growth is essential. If businesses are to thrive and not just survive, they must address fundamental factors that drive growth – including the effective management of cash flow.

The problem: poor cash flow management

Approximately three billion payment cards are issued every year globally - but this was not achieved overnight. When chip and pin was introduced in 1985, it took 18 years before one billion cards were issued annually. Contactless – the next tech advancement – took just eight years to achieve the same volume when the solution came to market in 2007.

Pension management company IPAS Indexo (hereinafter – INDEXO) which is currently working on development of a new bank, has chosen Nets, part of Nexi Group, to be a provider of full suite of card issuing services. INDEXO will benefit from an affiliate VISA licence under Nets VISA licence and leverage the extensive issuing knowledge and resources of Nets.

DJUST, a B2B eCommerce SaaS platform created by ex-founding member of Mirakl, Arnaud Rihiant, today announced that it has raised €12M in a Series A growth funding round to accelerate market expansion. The funding round was led by New Enterprise Associates, Inc.

Global technical body EMVCo has announced the appointment of Tim Stuart to the role of European Liaison.

Global banks are losing one in five (20%) of their customers due to poor customer experience, having overlooked what truly matters, according to new research by 10x Banking.