NatWest has today announced the launch of a major development to its flagship open banking payments service, Payit by NatWest, that will allow businesses to send payments directly to customers without needing their bank details – an industry first.
The feature aims to replace the use of cheques and bank transfers when sending money to customers, allowing for instant payments to be made when issuing refunds or customer service payments, as well as for specific uses such as compensation payments and emergency cash requirements.