The Co-operative Bank has beaten off stiff competition to win two top new prizes in customer service at the CCA Excellence Awards 2015, taking home both, ‘Large Centre of the Year’ and ‘Overall Centre of the Year’.
The two awards were part of four new categories introduced by the professional body for contact centres in the UK, CCA Global, to improve customer service standards across the world.
Adactus Connect and One Vision were joint recipients of the ‘Small Centre of the Year’ award, and ‘Medium Centre of the Year’ went to Capita and BBC Audience Services.