It’s no news that the retail industry has been flipped on its head by the COVID-19 pandemic. Due to the lockdown, most in-store operations have been shut down, and nationwide furloughs, reduced pay and steady streams of income at risk have fuelled a change in consumer spending priorities and trends.
We need to band together to determine how retailers can strengthen current operations, support their loyal customer base, and continue to grow in the midst of the virus and unpredictable changes to purchasing behaviour.
Gauging the impact on the retail sector







