80% of bankers believe that AI will revolutionize the way information is gathered and expect AI to accelerate better customer experience. See the stats and how AI is set to transform customer experience in banks.

Pegasystems Inc., the software company empowering customer engagement at the world's leading enterprises, has announced a new global survey that shows financial services institutions need to accelerate their move to a more customer-centric sales culture.

Raddon, a Fiserv company and provider of innovative research, insightful analysis and strategic guidance to financial institutions, has published a new report that analyzes consumers’ mobile banking usage and its impact on other banking channels, and makes recommendations on how financial institutions can optimize their investment in the technology.

UK-based money transfer brand, Imperial FX, have announced that they are now transferring funds into the Polish market, and can beat the rates of many other money transfer firms.

Many of the largest financial institutions (banks, wealth and asset managers, insurance firms) in the world are currently investing a lot of money into their onboarding processes. Apart from wanting to avoid compliance issues due to new regulatory requirements (i.e. eIDAS, PSD2, GDPR) or meeting their fiduciary responsibilities, they also see the onboarding process as an instrument to streamline front-to-back processes and therefore save costs.

Alphavend, the UK based digital currency ATM operator, has just launched West London's first Bitcoin machine, in Acton Town located a few minutes walk from Acton Town Piccadilly Line Station. After successfully deploying machines in Central London, Scotland, and in Brighton, this latest installation is at the heart of a vast catchment area of West London.

Pay4, a leading finance provider to small and medium sized businesses in the UK, has partnered with EQ Global, to act as its global payments processor. 

Temenos (SIX: TEMN), the software specialist for banking and finance, today announces that Federacion Nacional de Cooperativas de Ahorro y Credito (FENACOAC) has selected Temenos' RetailSuite to drive growth across their 25 cooperatives that operate under the brand MICOOPE. 

Mizuho Bank, Ltd. (President & CEO: Koji Fujiwara) and IBM Japan, Ltd. (General Manager: Elly Keinan) today announced that Mizuho Bank begun to verify operations towards more advanced and efficient risk management by employing cognitive technology *1 to take measures against financial crimes such as terrorism financing that governments across the world urge financial institutions to regulate more severely.