For some time now, the future of retail banks has come down to two stark choices. Either they take a road less travelled, and fully embrace a digital transformation, or they continue to maintain increasingly outdated payment systems, making efforts to innovate their products.
Many banks are at risk of falling behind. With new entrants continuously snapping up market share, and big tech’s insatiable appetite for a slice of the payments industry, the situation has only been exacerbated.