Contact centres can now securely take phone payments faster while giving customers an even better experience, thanks to innovative changes to Eckoh's secure payments solution CallGuard.

Currently used by organisations across multiple countries and sectors, the patented CallGuard keeps callers' card details secure by never allowing their information to be stored, viewed or heard, protecting them, and Eckoh’s clients, against fraud and data breaches.

Go Inspire continues to strengthen its position as the customer communications partner of choice, with two strategic new hires. The company is proud to welcome Dimitri Kyprianou and Ben Young on board.

2020 was an extraordinary year that saw the spread of Covid-19 change the way we live and work and put people across the globe in new, challenging territory. 

The fintech industry was no exception but the challenges presented by the pandemic also caused the accelerated growth of more digital services like for example mobile payments.These were introduced and developed much quicker than expected with adoption rates far exceeding previous industry predictions.

A new study from Juniper Research has found that total spend via digital wallets will exceed $10 trillion in 2025, up from $5.5 trillion in 2020.

The economic challenges emerging in COVID-19’s wake are sending shockwaves across the financial services industry. Right now, the general feeling is that the most significant impact on financial institutions is operational. Retail banks everywhere are assessing ways to minimise the impact of COVID-19 on daily functions, implementing work from home protocols and testing new business continuity plans by investing heavily in digital transformation.

ONE Insurance Ltd., an online insurance provider based out of Liechtenstein, has chosen the leading payment orchestration platform IXOPAY to provide an optimal payment experience to its customers.

DNA Payments Group (DNA), a fast-growing vertically integrated payments company, has acquired Active Merchant Services (also known as Active Payments), a UK-based independent sales organisation with more than 2,500 merchants. This acquisition brings DNA’s customer base to c. 30,000 merchants and 57,000 terminals in the UK and EU with the actual processing volumes of transactions to over £5.5 billion per annum.

Accounting and finance are integral parts of a smooth business operation. This helps enterprises to manage incoming and outgoing capital, accurately file tax returns, and to pay their staff in a consistent and timely manner. Careful management of these areas will ensure suppliers can be paid, operating expenses are covered, tax compliance is upheld, and staff are compensated for their work.