30.11.2016 10:38 amCustomerXPs
Branch banking is the fulcrum of banking activity. But with the growth of alternate banking channels and steep overheads banks are severely challenged to maintain branches. They are constantly exploring ways to optimize branch costs while rethinking their customer engagement strategy. In the highly competitive financial services market, it is now imperative for banks to provide superior, consistent and effortless customer experience at the physical branch level touch points.
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