Swiss Fintech Rivero Collaborates With Leading Financial Market Infrastructure Provider SIX

Payments
05.03.2025 05:20 pm

SaaS provider Rivero today announced that it will provide its fraud recovery and dispute management platform, Amiko, to SIX and its partner banks. This collaboration will enable SIX to optimize its chargeback process by introducing a range of self-service features for its partners and their cardholders.

With Amiko, SIX will be able to increase operational efficiency in chargeback resolution and provide a better customer experience for its partner banks. Rivero's Amiko technology will be used for fraud and dispute cases for debit cards (for more than 100 Swiss banks) issued and/or processed by SIX from 2026. This collaboration will significantly expand Rivero's reach.

As one of the leading debit card processing organizations in Switzerland, SIX is responsible for handling incoming fraud and dispute cases for partner banks. Rivero's Amiko software solution will help SIX manage all incoming disputes. By streamlining the different parts of the fraud and dispute process, media disruptions will be reduced and chargeback agents and analysts will be able to work on cases more efficiently.

Thomas Müller, CEO of Rivero, comments: “By working with a payment service provider as significant as SIX, Rivero can become the leading solution provider for securing the majority of debit cards in Switzerland. Our solution, Amiko, will support SIX in automating the chargeback process.”

He adds: “This cooperation is not only strategic, but also based on the common understanding that we need to work together to get the best out of our card and payment services. By using Amiko, SIX will benefit from one of the most modern, efficient and self-sufficient all-in-one SaaS payment solutions”.

Stefan Giger, Head Products & Services, Banking Services at SIX, comments on the collaboration: "The integration of Amiko will help us to support our clients in fraud investigation and dispute resolution. We know how stressful these situations can be for the cardholders of our partner banks. A quick and easy approach helps to resolve claims in an orderly and timely manner".