Thank you for participating in the Global Covid-19 FinTech Market Impact and Industry Resilience Survey, collected by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School, and undertaken in partnership with the World Bank Group and World Economic Forum. 

This survey builds upon the key findings from the joint CCAF, World Bank and World Economic Forum Global Covid-19 FinTech Market Rapid Assessment Study which was published in December 2020. With the participation from 1,400 FinTech firms from over 179 countries, the report found that FinTechs around the world have continued to grow throughout the pandemic, albeit in a fluid environment mixed with challenges and opportunities. 

Given the persistence of Covid-19, FinTechs have played an important role in facilitating payments and remittances, providing urgent loans, working capital and insurance, as well as a wide array of essential financial services to millions of consumers and MSMEs nationally, regionally and globally. A year on, more research is needed to understand the resilience and contribution of the FinTech industry during the ongoing pandemic.

Therefore, the ‘Global Covid-19 Fintech Market Impact and Industry Resilience Study’ will serve as a continuation of the Rapid Assessment Study, and provide greater insights into the short and medium-term impact of Covid-19 on the global FinTech industry, inform market development and evidence-based regulation.  

Specifically, this study will capture empirical data related to four over-arching themes:

1. Key market data including the important 2019-2020 transaction volumes and other industry performance indicators,
2. Strategic shifts and changes to client-facing products and services offered by FinTech companies,
3. Policy and regulatory assistance received and needed by FinTechs,
4. The extent to which FinTechs have been able to serve key population segments (such as women, MSMEs, the traditionally financially excluded) during Covid-19.

BEFORE YOU BEGIN THIS SURVEY, PLEASE REVIEW THE BELOW INFORMATION AND INSTRUCTIONS:

This survey will be open until October 31st, 2021. This survey is enabled for FinTech companies operating a Digital Lending, Payments, Capital Raising, Banking or Savings, Identity, Custody, InsurTech, WealthTech, RegTech, SupTech, Alternative Data & Credit Analytics, Exchange Services or other Enterprise Technology Provisioning activity.

This survey is optimised for desktop and should take about 30 minutes to complete. Please note, any question with an asterisk (*) is compulsory. If using the same browser, your survey progress will be saved automatically and may be completed incrementally. Once you have reached the end of the survey, you will be able to download your responses to verify and double check your entry before submitting. You may also request a .doc version of this questionnaire to facilitate your response.  

The data collected in this survey will be held by Cambridge Judge Business School.  Any personal data (name, email, job title) will only be accessible by the core research team at the CCAF, Cambridge Judge Business School.  This information will be used exclusively for verification and sanitation purposes and will not be stored for longer than is required to complete this process.  The name of the firm, location(s) of operation and self-identified model-type will be utilized in subsequent ecosystem scoping research. All other data collected in this survey will be fully anonymised before analysis and stored and analysed separately. Aggregate and anonymised data results will be used for future time-series based research. 

The Final Report will be published in December 2021, and the findings in the report will only refer to aggregate, anonymised findings by model-type or by country. The aggregate report will be disseminated freely across government, regulators, trade associations and major media outlets to inform policy and raise public awareness of alternative finance. The report and subsequent database will refer to findings by model-type or by country in aggregate. No individual platform data or information will be disseminated in this report. Please note, information in the public domain may make it possible to identify your organization.  All efforts will be made to ensure individual participants cannot be identified (except as may be required by law).   

You may contact the research team at any time before, during or after completing this survey to discuss your involvement in this project, ask any questions related to the study or to gain more information about the research team. Your decision to consent to participating in this study is entirely voluntary and you are free to withdraw from the survey at any time without giving a reason by contacting the research team.