Cloud9 Partners with Business Systems (UK) Ltd for Compliant Voice Recording

  • Telephone Recording Systems , Cloud
  • 10.03.2020 03:30 am

Cloud9 Technologies ("Cloud9"), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders.


Through the collaboration, Cloud9 and BSL can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data. Cloud9’s purpose-built communication and data digitisation platform captures voice conversations of institutional traders that can be repurposed for regulatory reporting, monitoring and trade reconstruction via BSL’s optimisation platform.


“Institutional voice recordings have historically been one of the most unstructured forms of data in capital markets,” said Jerry Starr, CEO of Cloud9 Technologies. “By partnering with innovative and well-established firms like BSL, we’re unlocking new avenues for voice data so that financial institutions can remain compliant while making more informed, strategic decisions.”


“Firms in today’s financial sector need to be able to repurpose their data in numerous ways,” said Richard Mill, Managing Director at BSL. “As the industry evolves, as do the needs and demands of our customers. The marriage of BSL and Cloud9 allows us to provide the technical capabilities necessary to stay ahead of these changes as they unfold.”


The core module provides reporting and portal view into one or more recording systems and can be seamlessly integrated into existing workflows, addressing rising infrastructure costs faced by financial institutions and incentivising them to leverage voice data more effectively. It has the ability to ingest voice, SMS, and IM chat data.

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