Turkiye’s Yapı Kredi (YKB) has harnessed the power of FICO’s advanced fraud detection technologies including FICO® Falcon® Fraud Manager to achieve a remarkable 98.7% reduction in fraud losses over seven years. Despite doubling its banking transaction volumes, YKB has maintained one of Turkiye’s lowest fraud ratios among top banks. This success stems from integrating custom data and scores alongside the machine learning models within FICO Falcon Fraud Manager.

“The global economic slowdown and Turkiye's recent earthquake significantly increased transaction volumes and fraud risks,” said Halis Köseoğlu, fraud prevention director at Yapı Kredi. “We expanded our analytics team, developed new fraud detection rules, and leveraged FICO Falcon Fraud Manager’s capabilities to deliver real-time fraud prevention with exceptional accuracy and efficiency.”

Adapting Fraud Prevention to Emerging Payment Channels

The biggest challenge Yapı Kredi faced in evolving its fraud system was monitoring anomalies across existing and new service channels, including cryptocurrency transfers, open banking, card-to-card transfers, and request-to-pay. With 50% of Turkiye’s adult population investing in cryptocurrencies, these new payment patterns posed significant risks. To address this, Yapı Kredi extended FICO Falcon Fraud Manager’s capabilities by providing more detailed and comprehensive data inputs.

YKB’s new analytics, driven by both machine learning algorithms and precalculated enriched data, underpin more than 1,000 fraud detection rules in FICO Falcon Fraud Manager, which protects Yapı Kredi’s demand deposit accounts, credit cards, debit cards and merchants. Every day, more than 40 million monetary and non-monetary transactions are processed, with FICO Falcon Fraud Manager detecting approximately 500 potentially fraudulent activities daily. Each transaction is analyzed with remarkable efficiency, boasting an average response time of just 4 milliseconds.

Smarter Analytics, Faster Detection

“It is crucial that our systems scale effectively to meet increasing demand,” said Köseoğlu. “FICO Falcon Fraud Manager can handle our volume growth, and now processes more than 40 million transactions daily. Our overall fraud system operates with a 99.98% success rate, without timeouts.”

Since implementing FICO Falcon Fraud Manager in 2017, YKB’s approach has resulted in a false positive ratio of approximately 10:1— a substantial enhancement compared to the previous ratio of 30:1 and the pre-Falcon ratio of over 200:1.

According to data from the Turkish Interbank Card Centre, Yapı Kredi has one of Turkiye’s best card fraud basis point ratios, standing at less than 0.6.

“A key factor in these successes is our ability to detect and block 98% of fraud attempts using FICO Falcon Fraud Manager before any damage can occur,” added Köseoğlu. “FICO’s enterprise fraud monitoring solution enables accurate, consistent decisions by analyzing customer behavior across channels and tailoring responses to transaction risks.”

Yapı Kredi leverages FICO Falcon Fraud Manager to streamline fraud management across channels, including phone (IVR), SMS, email, push notifications, and mobile banking. “These integrations allow us to quickly confirm transactions based on their risk level, ensuring real-time fraud prevention and seamless customer communication,” added Köseoğlu.

For its achievements, Yapı Kredi won the 2025 FICO® Decision Award for Fraud Management.

“Criminals worldwide have accelerated the evolution of their technology to commit fraud at an unprecedented scale,” said Nikhil Behl, executive vice president for software at FICO. “Yapı Kredi sets a global benchmark for financial institutions with their leadership in synthesizing FICO Falcon Fraud Manager with models, custom data, and advanced analytics.”

“Yapı Kredi’s achievement goes beyond fighting fraud—it’s about creating a banking environment where security enhances trust and convenience for customers," said risk analytics senior manager Regan Goble at Westpac NZ, one of the FICO Decision Awards judges and one of last year’s winners. "Their innovative use of AI and data-driven insights shows how fraud prevention can evolve into a competitive advantage."

FICO® Falcon® Fraud Manager is the world’s leading payments fraud solution, protecting some 4 billion payment accounts worldwide. It was the first fraud system to deploy AI and has evolved through dozens of patents in machine learning and other technologies.