Demand for Open Banking Payments Builds as Consumers Identify Security and Privacy as Top Concern When Choosing How to Pay

  • Security
  • 10.07.2024 10:20 am

Research released today by emerchantpay, a leading global payment service provider and acquirer, has revealed the factors influencing how consumers choose to pay online. Top concerns over security (60%) and privacy (41%) were closely followed by considerations for speed (38%) and efficiency (34%). 

Security, privacy, speed and efficiency are all offered by Open Banking payments – above and sometimes beyond the capabilities offered by other payment methods. The demand for these aspects highlights the need for merchants to offer Open Banking as a payment method at the checkout. 

The findings tie in with data previously released by emerchantpay, showing that nearly a fifth (19%) of consumers said they would use Open Banking more frequently in five years’ time – a higher percentage than those who would opt for Buy Now Pay Later (14%) or crypto (7%). There is however more to be done to educate the public; previous data revealed that although 51% of the British public had not heard of Open Banking, after being given an explanation, 58% agreed that they had in fact used the method at online checkouts. 

The survey of 2,000 UK consumers was conducted by emerchantpay to gain deeper insights into the factors influencing consumers’ payment decisions. Alongside security, privacy, speed and efficiency, consumers said they prioritised the cost of the chosen payment method (29%), ownership of the data (18%) and account balance transparency (17%). 

Jon Horddal, Chief Product Officer at emerchantpay explains, “The factors most important to consumers when choosing a payment method are all offered by Open Banking, so it’s of no surprise that Open Banking is steadily gaining popularity 

“To maintain customer loyalty and reduce the risk of checkout abandonment, merchants must keep up with consumer demand when it comes to payments. These findings underscore the importance of integrating Open Banking as a method that goes beyond others to provide the highest level of security, data privacy, speed and efficiency.  

“To unlock the greatest benefit from Open Banking Payments, however, merchants must help educate consumers about the advantages it offers, to encourage uptake. Despite 66% of consumers indicating they've never received communication from their banks regarding Open Banking, a staggering 88% expressed that transparency remains a critical factor in trusting banks and third-party providers. This highlights the need for educational efforts, which could be as simple as providing a brief, written explanation at the checkout. 

The research follows the recent news that emerchantpay has partnered with TrueLayer, a leading European open banking payments network. Through the alliance, emerchantpay will offer payments by bank transfer as an online checkout option for merchants across the UK and Europe.  

With this solution, emerchantpay’s merchants can leverage this new payment option to allow customers to instantly connect to their online banking environment at checkout for a secure and frictionless payment experience. By simply logging into their bank accounts to complete the payment, customers can swiftly complete transactions in seconds.  

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