Hampshire-based customer communications software specialist Icon UK, has today announced its success in agreeingexclusive distributor rights with Antipodean based SuiteBox Limited for the powerful, ‘digital workspace’ solution of the same name, “SuiteBox”. The leaders of both companies used the platform to collaborate and conclude the contract negotiations, leading to formal signing this morning.

SuiteBox is provided as a SaaS product. The pre-integrated combination of different functionalities necessary to undertake remote document and identity processes face-to-face over a pane of glass of the user’s choice is turning the advisory and compliance sections of the Customer Communications Management market on its head. It’s unparalleled capacity to facilitate fast, secure and convenient personal communications is revolutionising some sectors of professional services.

The ‘virtual meeting room’ enables 4-way video conferencing and, unlike rival technologies, it is the only application to host an entire suite of indispensable business tools such as: screen share, instant chat, digital signatures, collaboration technology and recording functionality, in one ‘private cloud-based box’. 

SuiteBox CEO Ian Dunbar commented: “The importance of recording meetings and proven signatures on applications, documents and proposals becomes ever more critical across many sectors. But the range of regulatory regimes and local business practices means that we wanted to work with experts introducing innovative solutions to the UK and European markets. Icon UK have demonstrated the skills, desire and network to accelerate the adoption of SuiteBox in this important region”.

Familiar with the challenges that face heavily regulated industries, Icon UK adds a solution that both promotes regulatory compliance and client experience. It can transform an organisation’s approach to customer communication, collaboration, auditing and the requirement to travel for in-person meetings. 

Icon UK Managing Director Chris Jones said “SuiteBox strategically complements our existing portfolio of carefully selected relationship-led document and identity solutions. Life increasingly happens busier and faster for most people; In an age where we expect immediate service and responsiveness, traditional processes simply do not cut it with huge numbers of users. We instantly saw that SuiteBox enables face-to-face engagement with expert advisors without travel at the time of one’s choosing – which not only provides a source of competitive differentiation for providers, but dramatically improved conversion rates, costs, engagement and loyalty metrics. 

Icon UK is now actively growing our network of partners with deep sector specialist knowledge and relationships.”

SuiteBox is already used by financial advisers, lawyers, mortgage brokers, real estate and property professionals to efficiently increase sales and transactions, but any industry can benefit. It can apply to any business that requires online video meetings, collaboration, recording and transactions flowing from consents or document signing. The costs and time of integrating other alternative combinations of tools are orders of magnitude greater than introducing SuiteBox into existing technology infrastructures.