Internationally-renowned leader for risk mitigation, Chargebacks911 (The Chargeback Company), has won the Customer Choice Award for Best Chargeback Management Solution at the 2018 CNP Awards, for the third consecutive year.

Now in its sixth year, the CNP Awards have become widely-recognized and trusted for their appraisal of payment industry innovators. Other illustrious winners this year include: BlueSnap, Ingenico ePayments and Kount.

“It’s incredible to be rewarded for our work by our customers for the third year in a row,” explained Monica Eaton-Cardone, co-founder and COO of Chargebacks911. “Winning the public vote, not once but three times proves that our technology and service is doing exactly what it’s meant to: providing the customer with top-quality defense, management, mitigation and compliance.

“We go above and beyond being technology providers. We offer strategic advice on disputes, identify additional monetization opportunities from chargeback data, and help our customers create a solid platform for growth – and our customers definitely notice the difference.”

Chargebacks911 recently found that 58% of merchants are unable to identify fraudulent chargebacks, leaving them unnecessarily out of pocket. The company uses a unique technique, based on years of risk management experience and hands-on involvement in the card-not-present global environment, to combat this.

Generating tangible results, Chargebacks911 doesn’t rely solely on fully-automated technologies, but combines human forensics and intelligent source detection technology. This enables its dynamic solutions to evolve in tandem with industry threats, preventing up to 40% of chargebacks that would otherwise go unmitigated.

To date, Chargebacks911 has powered over $1 billion in revenue recovery for clients in 87 countries. The company has grown to over 400 worldwide employees, with corporate offices throughout North America, Europe and Asia.