LemonadeLXP, the all-in-one learning experience platform for financial institutions, has enhanced its digital adoption platform, Digital Academy. Digital Academy is a customer support and digital adoption platform that allows financial institutions (FIs) to quickly author a branded, fully-responsive, WCAG AA-compliant online hub featuring technology walkthroughs.
The new features included are:
“Financial institutions are experiencing a sudden influx of customers to their digital channels,” said John Findlay, CEO and founder of LemonadeLXP. “That means call centers are getting overwhelmed with support requests. We designed Digital Academy to help FIs drive and support customer adoption of their fintech. These enhancements are an opportunity for Digital Academy to really shine because it fully supports both customers and frontline staff as they migrate to digital.”
To help financial institutions and their customers during the COVID-19 crisis, LemonadeLXP is currently offering Digital Academy free of charge.