Flexys, a leading provider of debt management software, has announced a new partnership with income maximisation experts Inbest. 

The partnership allows users of Flexys’ software to identify and calculate the welfare benefits, social tariffs and grants that customers are entitled to but may not be claiming. This enables lenders to offer tailored support for customers in financial difficulty.

By fully incorporating Inbest’s technology into Flexys’ software, lenders and their customers can enjoy a seamless experience. Customers can easily find and apply for their benefits directly from the organisation's platform without being redirected to a third-party application. This added support reduces financial stress for customers, enabling them to improve their overall financial resilience and well-being.

"Organisations are increasingly aware of the need to provide more than just basic debt management services. By partnering with Inbest, we are equipping lenders with the tools to offer valuable financial support to their customers," said Flexys CEO James Hill. 

"This partnership underscores our commitment to delivering customer-centric solutions that help individuals get back on their feet and build stronger, more trusting relationships between lenders and their customers."

In a regulatory environment that increasingly prioritises the fair treatment of customers, integrating Inbest’s technology into Flexys’ platform enables financial services organisations to better align with these expectations. The system provides a detailed audit trail of the benefits identified and actions taken, which is crucial for meeting compliance requirements.

Moreover, this partnership helps lenders proactively support vulnerable customers by ensuring they are not missing out on any entitled benefits. This proactive approach mitigates the risk of non-compliance and enhances the organisation’s reputation for responsible lending.

"We are thrilled to partner with Flexys to allow customers to find and apply for their benefits directly from lenders’ platforms," said Inbest CEO Manu Peleteiro. "Together, we help lenders to support customers across the whole lending journey, from loan underwriting and loan declines to pre-arrears and collections.”