Plumery, a digital banking experience platform for customer-centric banking, has appointed Jelena Kuse as its new Head of Delivery. Kuse will lead the end-to-end execution of customer engagements and play a central role in bridging product, engineering, and client stakeholders.

Kuse brings over a decade of experience delivering complex digital solutions for financial institutions. She joins Plumery from global consultancy Cognizant, where she served as a Principal Business Analyst and Product Manager. Prior to that, she held a similar role at Devbridge, a digital services firm specialising in enterprise software delivery.

At Plumery, Kuse will lead the end-to-end execution of client engagements, overseeing initiatives from scoping through to launch with speed, precision and consistency. She will steer the delivery of Plumery’s digital banking platform, ensuring projects are completed on time and within budget. As a pivotal link between internal teams and clients, Kuse will champion efficient, scalable processes that uphold the highest standards of quality.

“As Plumery scales, we’re building our team with strategic senior hires who can help us deliver on our promises to customers,” said Ben Goldin, CEO and Founder at Plumery. “Jelena brings the rigour and leadership to project delivery that will ensure Plumery continues to meet the high standards our clients expect; on time and without compromise.”

Plumery's platform enables financial institutions to modernise digital channels without disrupting core systems, giving them the freedom to build flexible, secure, and branded experiences. With Kuse now leading delivery, Plumery strengthens its ability to turn vision into repeatable, high-impact results.

“I’m excited to join Plumery at this stage of its journey,” said Kuse. “Helping financial institutions transform their digital channels takes more than great technology; it takes trust, clarity, and disciplined execution. That's what I aim to deliver."

Kuse’s appointment reinforces Plumery’s commitment to scaling delivery excellence alongside product innovation. As the company continues to expand across Europe and beyond, Kuse will ensure that every launch meets and exceeds customer expectations and that each success is repeatable.