NGDATA®, the customer experience management solutions company, today announced the appointment of Joe Pilkerton as President of North American Operations. Pilkerton will oversee NGDATA’s sales and delivery operations and will be responsible for expanding the company’s presence in the North American market.

With more than 20 years of experience, Pilkerton has a unique background that combines entrepreneurial and executive management expertise building global technology companies. Most recently, Pilkerton was co-founder and chief operating officer for FirstBest Systems, a provider of underwriting technology to property/casualty insurers. Prior to FirstBest, he was managing director at Next Stage LLC, a closely held private investment firm specializing in early stage software companies. Before that, Pilkerton co-founded TheoryCenter which was later acquired by BEA Systems. While at BEA he served as senior director of professional services and training, building both the consulting practice and training capacity for BEA’s E-commerce application division.

“NGDATA is emerging as the market leader in customer experience software and services. I’m excited at the opportunity to advance the company’s data- and customer-driven business model,” said Joe Pilkerton. “I believe that we can replicate the growth and success NGDATA has seen overseas here in North America, and I look forward to building the team that will get it done.”

NGDATA has grown considerably over the past year in response to increasing demand for its award-winning customer experience operating system, Lily Enterprise™. The company recently opened a Singapore office, and plans to open additional regional offices across the world in the near future. Pilkerton will work out of NGDATA’s US headquarters in New York City where he will manage North American sales and delivery.

“It’s critical to find strong leadership during this time of rapid growth. The percentage of our global sales coming from North America is increasing, and this is the time to capitalize on that momentum by bringing a proven executive in to lead the team. We strongly believe Joe is the right person to build upon NGDATA’s success in North America,” said Luc Burgelman, CEO of NGDATA. “Joe has built successful organizations from the ground up and managed teams and companies with an incredible track record of success and growth. His experience and stewardship will be invaluable as NGDATA expands its North American presence.”