Karen Tiltman is the new Chief Operating Officer (COO) of Merchant Services at Nets, part of Nexi Group. In this role, she will be responsible for further strengthening the organisation's operational capabilities and laying the foundation for Nets’ long-term ambition of offering truly great customer service as a competitive advantage and key differentiator.

Tiltman joins Nets from American Express, where she worked for over 23 years in both issuing and acquiring. A significant portion of this time was spent in the Global Servicing Group, where Tiltman and her team drove significant improvements in the merchant customer experience, as well as transformational change in digital servicing capabilities and journeys.

Tiltman also brings strong advocacy for broader inclusivity and diversity, with a genuine passion for leading colleague networks. She was Executive Sponsor of the Disability Awareness Network in the UK and the Women’s Interest Network in Phoenix, Arizona.