Global Shop Solutions is proud to celebrate 25 years of ERP software excellence under the leadership of Vice President of R&D Erika Klein.
As the daughter of Dick Alexander, founder of Global Shop Solutions, Klein has lived
and breathed the company since she was a young girl. From joining her parents at the
office after school, to running our R&D department of nearly 100 people, Klein has been
a visionary in 40+ years of company success.
Klein’s journey as an employee started in Global Shop Solutions service department
helping customers navigate our software, but she quickly transitioned into the role of
Chief Software Designer. During her tenure, she has led the release of dozens of
applications that simplify manufacturing for our customers.
Each of the products released in the past two decades – Business Intelligence, CRM,
Quality Control, FLOOOM, Document ControlTM, Advanced Planning & Scheduling,
GAB, and Dashboards for Manufacturers – all have Klein’s design and manufacturing
leadership. Every application within the system has made a direct impact to customers
resulting in a better return on their investment and simplified manufacturing.
“Twenty five years ago my remarkable sister, Erika Klein, walked through the doors of
Global Shop Solutions for the first time as an employee,” says President and CEO

Dusty Alexander. “Since then, she’s grown to lead our R&D department managing four
teams and nearly 100 people earning the respect and admiration of all employees. Our
manufacturing customers around the world benefit from her ability to lead others as her
team brings great products to market every day.”