Global Data Reporting Pioneer Kani Payments Appoints Mark Delaney as Head of Customer Success

People Moves
10.10.2023 09:30 am

Kani Payments, the disruptive global data reconciliation and reporting pioneer, has announced the appointment of payment industry expert Mark Delaney as Head of Customer Success, to drive the company’s client relationships and service uptake as it embarks on a period of rapid global expansion.

With a proven track record in building customer success teams for major global clients in the financial services industry, Mark’s customer engagement, contract negotiation and mediation skills will help Kani Payments to unlock areas of commercial growth and develop targeted service roadmaps for existing clients, based on their business model and objectives to support their growth.

Before joining Kani Payments, Mark held a series of senior customer success roles at global payments solution platform EML and was responsible for training and leading customer success managers for tier one clients across Europe. Prior to EML, Mark worked alongside Kani Payments’ founder and CEO Aaron Holmes at Flex-e-Card, a Newcastle-based gift card provider, where his account management and client relationship skills boosted annual sales.

A particular focus for Mark in his new role will be helping e-money institutions (EMIs) to meet growing regulatory demands, such as proof of customer funds safeguarding processes and audit histories. As a data-agnostic platform, Kani Payments can ingest data from any processor or source, and can reconcile complex and contrasting multiple data sets in minutes, empowering EMIs to meet regulatory and industry compliance obligations, including Mastercard QMR and Visa GOC reports.

Kani Payments’ platform automatically generates reports in the correct format, saving clients vast amounts of time and money, and can also build bespoke reports according to clients’ unique requirements. Kani’s platform also provides complete end-to-end audit trails for all reconciliations and reports, down to every change made by a user. In-house teams can identify and monitor transaction trends and histories, regardless of their technical or financial expertise.

Commenting on his appointment, Mark says: “My aim is to empower our clients to create their amazing products in the payments industry by supporting them with the management of their data, reconciliations and reporting requirements. I want to show them how they can harness our technology to achieve more efficiency, generate additional reports, cost savings and new revenue opportunities. There is still so much value we can bring to our current customers as we continue to develop Kani and build service offering. The clients and partnerships in the pipeline are also hugely exciting with massive growth potential, giving Kani the opportunity to support more key industry players in automating their payments reporting and reconciliation.

“Being from the North-East myself and having worked with Aaron before, I’ve followed Kani for a while and I’ve been so impressed with how rapidly they’ve grown from a start-up to a global business, and something I want to be a part of. When Aaron reached out and asked if I'd be interested in joining the team, I made my decision instantly. There's nobody else so purely focused on the payments and fintech industry, and I’m certain that together we can continue to help reduce complexity for financial services businesses.”

Aaron Holmes, founder and CEO of Kani Payments, says: “I’m delighted to be working once again with Mark, and to welcome him to Kani Payments. His passion for being customer-centric and knack for identifying synergies is unrivalled. Mark’s ability to interact and immerse himself in clients’ business models means he can derive tangible insights into their growth ambitions and show them how Kani Payments can enable them to reach the next level. Mark’s success in developing and leading customer success teams will ensure that our partners will feel that we are so ingrained in their business that we are essentially a part of their business.”

“With EMIs forming a big percentage of our customer base, Mark’s payment industry expertise and knowledge of regulations will be a huge reassurance for clients. EMIs are under more pressure from regulators than ever before to demonstrate that they are following their obligations, whether it be AML and transaction monitoring reports to safeguarding of funds. Mark and his teams will show EMIs how the Kani platform’s automation strengths can free them up to focus on their products, and ensure that they have their house in order and are fulfilling those obligations.”

Kani Payments has been built by fintech experts to do the heavy lifting of making complex data simple and standardised, helping growth-hungry fintechs to achieve effortless compliance with scheme and industry regulations, and generate smarter business intelligence insights that will fuel future growth.

To date, Kani Payments has reconciled more than €24 billion in processed payments volume through its award-winning platform that can be used by start-ups and scale-ups across the fintech spectrum, and has forged relationships with companies including Railsr, Sodexo, Osper and Moorwand.

After announcing its acceptance onto the Mastercard Start Path Global programme in 2022, Kani Payments plans to build on this success throughout 2023 and beyond by bringing automation, accuracy and compliance to payments reconciliation and reporting to fintechs, acquirers and financial institutions worldwide.