Santander UK today announces the appointment of Gail Russell as Head of Everyday Banking, joining the bank on 10 November. Gail will report directly into Enrique Alvarez, CEO of Santander UK’s Retail and Business Banking.

As Head of Everyday Banking, Gail joins the Retail and Business Banking leadership team, where she will oversee current accounts, savings and unsecured personal lending, and will be responsible for driving forward the continued evolution of Santander’s Everyday Banking proposition.

Gail brings over two decades of experience in financial services, having held executive leadership positions in global, regional and market roles across Europe, North America, Africa and Asia at HSBC, Standard Bank, Citi and Lloyds. She joins from HSBC where she has spent the past nine years, most recently serving as Global Head of Customer Experience and Channels. 

Santander UK CEO Retail & Business Banking, Enrique Alvarez, said: “I’m thrilled to welcome Gail to Santander as our new Head of Everyday Banking. Gail brings extensive experience and insight, having built deep expertise in customer strategy, product development, and digital innovation throughout her career. Her cross-market perspective and track record of driving execution make her an outstanding addition to our leadership team as we continue to strengthen our UK business.”

Gail Russell added: “I’m delighted to be joining Santander at such a pivotal time for the bank and for Everyday Banking. Everyday Banking is where trust is built, financial confidence begins, and meaningful impact is made. I’m excited to work with colleagues across the business to enhance our propositions, drive inclusive growth, and create brilliant customer experiences that truly make a difference.”