Fiona assumes responsibility for the Fraud and Risk team to ensure that fraud and chargeback levels are effectively managed and, importantly, ensures clients have access to any fraud and risk support they need.

Total retail sales across the globe in 2017 will reach $23,445 trillion, up 6.3% from the previous year, according to emarketer. With this rise comes an increase in fraud. In fact, ecommerce is expected to lose $31 billion to chargebacks in 2020 according to Worldpay and Juniper Research’s ecommerce payment fraud outlook. Credorax will continue to sit the helm of understanding and addressing the challenges of merchants and PSPs by delivering a pro-active anti-fraud approach and leveraging Fiona’s expertise.  

“I am thrilled to be working for such an agile and responsive Fintech company that cares about its customers and hand holds them until they are out of the woods on any issue. I have been so impressed with how Credorax goes above and beyond to deploy the latest and greatest in technology as well has assembled an incredibly positive and proactive team. It is a winning combination and a breath of fresh air in our seemingly difficult to navigate payments eco landscape,” said Fiona Brown, SVP Commercial Risk and Underwriting at Credorax. 

Operating within the field of Risk Management for in excess of 20 years, Fiona Brown has always worked within Payments. Her experience both within Acquiring and PSPs having held senior roles at both First Data Merchant Services and Pay360 (formerly PayPoint Online) make her the perfect candidate to understand Merchants and PSPs concerns in addressing fraud and chargeback challenges.