Europe's first chargeback management and dispute resolution company for businesses, The Chargeback Company, also known as Chargebacks911, has secured a major coup in welcoming Stefano Petrazzoli as its new Director of Travel Relations.

Stefano joins from Booking.com, where he built its Global Payment Operations team, focussing on tackling the rising industry threat of chargebacks. Leading the payments department, Stefano was responsible for creating and scaling first-class operations, including chargeback and payment trend analysis and managing relationships with vendors, travel industry's merchants and providers. Stefano will use his knowledge to boost The Chargeback Company’s expertise in the travel industry.

As Director of Travel Relations at The Chargeback Company, Stefano’s role will see him supporting ongoing lobbying efforts to improve dispute processing rules and strategies, expanding travel-specific channels, and working to enhance the relationship between suppliers, affiliates, merchants and financial institutions; supporting customers’ needs, and creating opportunities for cooperation and awareness in the travel industry.

Speaking about his new role, Stefano commented: “It’s great to be joining a team that stands out for the quality of its services, as well as the highest ethical and professional standards in the industry. Not only does it have an outstanding reputation, but it has the results to match.

“The Chargeback Company is unique for its global vision with a powerful long-term plan to revolutionise chargeback management within the travel industry, bringing together international parties and creating a community which will ultimately benefit the travellers worldwide.”

The Chargeback Company’s Director of Global Business Development, Carolyn Sweeney, added: “Stefano brings vast ability and industry know-how to his new role. It’s a rare occasion to acquire someone of his outstanding aptitude whose whole focus is the customer, ensuring their needs are constantly addressed and assuring the best possible service. Stefano is as talented as he is amiable, a true industry gem.”