Today, Mollie, one of the fastest growing financial services providers in Europe, announced it has been selected by Vonage, a global cloud communications leader, as a strategic payment provider for Vonage’s Jumper.ai product across Europe. 

Jumper.ai is Vonage’s end-to-end conversational commerce solution. It enables brands of all sizes to create messaging-first customer buying experiences across popular messaging, social and web platforms. Together with Mollie, the platform will help businesses to engage customers and drive sales.

With more consumers preferring to shop online and the social commerce industry expected to triple by 2025, conversational commerce has become a growth engine for modern business. It is instrumental to delivering a differentiated, proactive and real-time customer experience. 

“Vonage’s Conversational Commerce solution, Jumper.ai, enables businesses to meet new and existing customer needs now and well into the future, with embedded commerce capabilities to simplify the way they serve, connect with, and sell to their own customers from anywhere, on any channel,” said Yash Kotak, Sr. Director Product Management at Vonage and Founder of Jumper.ai. “Vonage is excited to partner with Mollie to provide businesses throughout Europe with this ability to engage customers in their preferred channels, turning conversations into engagements into sales, all while offering a best-in-class payment solution.”   

Customer support agents can easily sell and upsell products or services during a conversation started by a customer. Through in-chat payments, agents can take payments mid-conversation. They are also able to re-engage with potential shoppers after cart abandonment, notify them of a restock, refund them for damaged items, or allow them to pay a deposit for an in-person order. As a result, users can monetise the micro-moments and build connections with their customers through one-to-one conversations, with the whole payments process being absolutely effortless.

Mollie’s integration with Vonage means businesses can guide customers to the products they love via multichannel chats, such as Facebook Messenger and WhatsApp. Together, Vonage and Mollie will help businesses drive sales and power up chat conversations with Mollie’s best-in-class payment solutions to create a seamless buying experience for customers. Payments requests can also be shared with customers directly via chat to redirect them to the payment page. 

“We’re delighted to be selected as a strategic payment provider for Vonage’s Jumper.ai solution and to grow our presence in the conversational commerce space,” said Michaela Weber, Vice President of Partnerships at Mollie. “Conversational commerce offers huge potential to engage with customers more directly and drive sales. We look forward to working with Vonage to help retailers differentiate themselves and bring their shoppers the best end-to-end user experience possible.”