TruMark Financial® Credit Union Partners with NCR Corporation to Support Digital Transformation
- Payments , Banking , Insurance
- 24.08.2021 01:40 pm
NCR Corporation, a global enterprise technology provider, today announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members.
The credit union recognized that a strong digital banking partner was a critical piece of its overall digital transformation strategy. With NCR Digital Banking, TruMark Financial will be able to offer an intuitive experience for consumers and businesses alike. Plus, the credit union will be delivering advanced financial wellness tools through the platform, a core focus for the institution.
“We initially partnered with NCR to enable member self-directed banking through our ATM channel. By also offering their modern digital banking platform, we’ll be able to tie members’ experiences together across all channels,” explained Richard F. Stipa, CEO of TruMark Financial Credit Union. “We were impressed with NCR’s high ratings in the App Store and their dedication to future innovation. Our number one priority is the member experience, so these factors were very important in our decision.”
TruMark Financial even involved their members in the decision-making process. Two member focus groups were given the opportunity to review demos of the vendor finalists’ digital banking platforms, with NCR’s experience and functionality receiving top feedback.
“TruMark Financial does an excellent job of prioritizing member service, which is evidenced by their unique and member-centric partner selection process,” said Douglas Brown, president, Digital Banking, NCR Corporation. “By investing in our software and services, the credit union will be able to simplify digital banking for both consumers and businesses. We look forward to supporting their digital transformation.”