Semafone®, the leading provider of data security and compliance solutions for call and contact centers, will host its next webinar, “The Omnichannel Contact Center: Implementing a Frictionless Payment Experience” at 11 a.m. ET on Friday, September 27. Register for the webinar here: http://bit.ly/2lLf8Ge
Co-hosted with Cheryl Helm, Contact Center Technology and Operations Management Consultant at Helm Communications; Pinar Alpay, Vice President – Acquiring Products and Transformation at WorldPay; and Mahendra Penumathsa, Founder and CEO of Unytalk, this webinar will demonstrate to contact centers how they can enhance customer service levels and securely collect payments across any communication channel.
Consumers today have access to a wide variety of communications channels through which they interact with businesses, including email, SMS, webchat, social media, IM and many more. No matter which they choose, they expect fast, frictionless and secure service. Drawing upon their vast experience in payments, data security and customer communications, Alpay, Helm and Penumathsa will discuss best practices for creating an exceptional customer experience across these channels and how to overcome the most common challenges associated with implementing an omnichannel payments strategy.