PCI Pal the global provider of cloud-based secure payment solutions, has today announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio.

Having originally joined PCI Pal’s partnership program in 2018, Puzzel incorporated the flagship PCI Pal Agent Assist solution into its overall contact centre portfolio to offer a PCI compliance telephone-based payment security solution to customers.  Since then, Puzzel has successfully implemented Agent Assist into multiple customer infrastructures, including Business Growth and Lifeplus.  

Following this success, Puzzel has now added PCI Pal’s full complement of products to its portfolio. The team is now able to help customers handle payments across multiple engagement channels, including telephone, email, SMS, social media, webchat, or via automated IVR solutions, supporting customers’ omnichannel strategies.

Darren Gill, Chief Revenue Officer for PCI Pal said, “We are delighted that Puzzel has extended its partnership agreement to now offer organisations secure payment solutions that support a true omnichannel approach. In addition to our Agent Assist solution for telephone-based payment security, Puzzel has now incorporated our IVR and Digital solutions to its extensive portfolio to secure payments, no matter what communications channel is used.”

Acknowledging the extension of the partnership agreement, Rob Wiles, Director of Channel Partnerships, Puzzel said, “The PCI Pal suite has been extremely well received by our customers who need a seamless, cloud-based solution that can be integrated with existing payment service providers, gateways and CRM solutions. The PCI Pal solution never fails to deliver, and the service we receive from the team is excellent; extending our partnership to add IVR and Digital means we have a fully comprehensive portfolio that complements our customers’ increasing omnichannel payment security needs.”

For more information regarding the PCI Pal Partner Program, visit www.pcipal.com/why-us/partners-integrations/.