ING is the first bank in Europe to provide hands-free banking by introducing a voice control mode in its mobile banking app in the Netherlands. Named Inge, the voice control mode enables hands-free banking as an alternative to banking via a touch screen.By adding the voice control mode to its Mobile Banking App, ING is responding to the future trend of increasingly speech-operated devices.
“Inge is a new way of making mobile banking easy for our customers. The feature makes it possible, for instance, to read out loud the requested IBAN number instead of typing it, which makes handling your banking affairs easier,” said Max Mouwen, general manager of Internet and Mobile ING Netherlands.
“Listen to my voice and you will know who I am”
Every voice has its own specific qualities, making it suitable as a unique and secure password. Customers can enable or disable voice control through the set-up menu in the Mobile Banking App.