Travelopedia Ltd, a trusted name in the travel industry for over 12 years, has transformed its payment processing capabilities through a strategic partnership with inclusive global payments platform, Ecommpay. This collaboration has enabled Travelopedia to overcome previous payment challenges, enhance the customer experience and accelerate its global expansion plans.

Travelopedia has been dedicated to helping customers explore the world, offering a comprehensive range of travel services, including flights, holiday packages, travel insurance, car hire and cruises. The company has built a strong reputation for competitive pricing and a customer-centric approach, however, in the past it faced difficulties managing its payment processes effectively. Delays in processing and a high volume of refund requests were significant pain points which were further intensified at the onset of the pandemic.

The company needed a reliable payment partner that could provide the agility to adapt to the dynamic travel industry and its partnership with Ecommpay marked a turning point. Following a swift and seamless integration of the Ecommpay payments platform, Travelopedia has been able to offer customers greater flexibility and convenience.

The partnership with Ecommpay has resulted in faster, smoother, and more reliable payment processing. Customers now have increased confidence in the booking process, leading to higher sales and a reduction in abandoned checkouts. Plus the enhanced checkout experience provides customers with a wide range of local and international payment options, including Apple Pay and Google Pay, ensuring they can pay in their preferred way, regardless of geography.

Travelopedia views Ecommpay as a key partner in its ongoing mission to deliver exceptional travel experiences while maintaining efficient and streamlined operations as Rajneesh Sharma, Director of Travelopedia Ltd explained. “We're now getting online business from countries all around the world, and I'm confident that Ecommpay truly understands and supports our projects. Its payment solutions are a perfect fit for our needs and have helped us grow globally.

“It's been incredibly easy working with Ecommpay. We've benefited from better rates and, just as importantly, fast and hassle-free payment releases. It's a partnership that truly works both ways."

Moshe Winegarten, Chief Revenue Officer, Ecommpay added: “With a deep understanding of the challenges of the travel sector, our team has worked closely with Travelopedia to develop solutions to meet the needs of the company and its customers. The ability of the Ecommpay platform to handle multi-currency transactions seamlessly has been a critical factor in supporting Travelopedia’s exciting plans to expand its presence in international markets.”