Digital Banking: ATM's New Direction
- Payments , ATMs , Banking , Online Banking , Mobile Banking
- 16.02.2017 11:30 am
Consumers and financial organizations will gain various advantages from new mobile-ready ATM solution. That will become possible through software, hardware, and services. A large, 19-inch multi-touch display enables tablet-like interactions, where consumers can swipe, pinch and zoom their way quickly through transactions.
Built-in video banking also enables financial institutions to offer high-touch, personalized service, where customers can be helped by a live teller right at the ATM. This means financial institutions can extend their personal service coverage and be available as close or far from home and as early or late as they choose to be. NCR is currently the only company that can offer video banking fully integrated in one ATM platform. This capability streamlines the way branch staff serve customers with auto loans, mortgages, credit cards or deposits across the network. NCR’s research shows that 80 percent of the transactions typically completed inside a physical branch can be completed through a live video teller at an ATM.
“The power of digital banking is that it empowers customers to be self-directed and choose the level of interaction they want. But banking is a relationship business, and bankers want to stand ready to provide one-to-one interactions at moments that are the most relevant, useful, and actionable,” said Mark Schwanhausser, Director Omnichannel Financial Services, Javelin Strategy & Research. “ATMs with video tellers and enhanced capabilities can play a critical role in digital-first customer service by providing the combination of convenience and immediate assistance. It’s a way to restore a human face to an increasingly digital-banking relationship.”
“Financial institutions need to be ready to offer the experience digital natives demand as they come of age and require more financial services,” said Jose Resendiz, vice president, financial services, at NCR Corporation. “This launch fundamentally transforms the ATM to be perfectly aligned with how consumers want to bank and gives financial institutions a new way to realize omni-channel transformational strategies.”